What is
eva?

eva is an enterprise conversational AI platform for creating and managing virtual assistants, using artificial intelligence with Generative AI capable of understanding and delivering hyper-personalized responses to users.

Able to deploy across a wide variety of digital channels: WhatsApp, Instagram, call center, web, mobile, chatbots, teams and more. It significantly reduces the cost and time required to create virtual agents, so helping brands better serve their customers any time, via any channel and in any language.

Benefits eva

eva it significantly reduces the cost and time required to create virtual agents, so helping brands better serve their customers any time, via any channel and in any language.

Improve customer experience
Reduce Cost
A truly scalable solution
OmnichannelSolution

Improve customer experience

Improve customer experience serving your clients 24×7 through any channel: call center, mobile app, website, WhatsApp, smart assistants, social media, etc.

eva is designed to meet the exacting demands of businesses competing in today’s digital economy.

Reduce Cost

Reduce the operating costs of customer service by 10%. eva is designed to meet the exacting demands of businesses competing in today’s digital economy. Boost customer satisfaction by up to 30% and eliminate wait times.

A truly scalable solution

It is an enterprise solution that lets you quickly create robust virtual agents that can be deployed at scale to efficiently handle thousands of users, in multiple languages and in different areas of your business.

Omnichannel solutions

We live in an omnichannel world, so the virtual agents created by eva can maintain conversations with users across different channels, even allowing users to change channel in mid-stream.

Solutions

Cognitive Contact Center

Digital Workplace

cCommerce

Phygital

Industries

Banking

eva helps financial companies to improve their services through conversational AI, automate processes with scalability

Telecom

Telecommunications users are increasingly demanding. Take advantage of eva’s capabilities to meet their expectations.

Insurance

Conversational AI is gaining importance in the insurance sector, which has many points of contact with its customers.

Healthcare

eva is an excellent artificial intelligence solution that provides healthcare organizations with a true digital transformation

Voice cloud

eva is designed to enhance the user experience through voice interactions, enabling an enriched IVR and taking communication to another level.

Voice cloud automates calls, reduces traffic to agents, keeps dialogs open and resolves queries instantly without menus, options or keyboards, and provides the ability to ask frequent questions without direct contact with an operator.

eva can create conversational voice assistants in different languages and accents and integrates with other services to make communication much more personalized.

eva allows to generate conversational dialogues through voice for different use cases: FAQ’s, scheduling, cancellation or change of appointments, it is also possible to connect to other services to deliver personalized information.

Dialog
Manager

eva Dialog Manager is where you can easily build and manage bots. eva Dialog Manager is a visual interface where every element that makes a bot is visually represented, making building and managing a bot hassle-free. Here you can create a bot from scratch in minutes, build complex conversational flows with powerful tools and manage multiple virtual agents in a simple, clean and intuitive interface, to really focus on the content. Easier bots are better bots.

eva NLP

eva NLP is Natural Language Processing (NLP) engine. It combines the powerful intent and entity recognization with the latest technologies in privacy protection. eva NLP is the best of both worlds: it is like a proprietary cognitve engine with a strong support. eva NLP has a plethora of innovative capabilities. With its entity recognization abilities, eva NLP can enhance your customers privacy with Clever Masking by changing every identifiable trace with generic information. This is one example of eva NLP ever increasing innovation.

In addition to English, Portuguese and Spanish. eva NLP now supports multiple languages: Japanese, Italian, German, Catalan, Galician, Romanian, French, Dutch, Thai

English
Spanish
Portuguese (Brazil)
Catalan
German
French
Galician
Italian
Japanese
Dutch
Arabic
Bulgarian
Czech
Danish
Greek
Estonian
Farsi
Finnish

French (Canada)
Gujarati
Hebrew
Hindi
Croatian
Hungarian
Armenian
Indonesian
Georgian
Korean
Kurdish
Lithuanian
Latvian
FYRO Macedonian
Mongolian
Marathi
Malay
Burmese

Norwegian
Polish
Portuguese
Romanian
Russian
Slovak
Slovenian
Albanian
Serbian
Swedish
Thai
Turkish
Ukrainian
Urdu
Vietnamese
Chinese (S)
Chinese (T)

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Automated Learning

Trainings can be easier and faster with Clever Automated Learning, that allows training virtual assistants from documents.

Automated Learning responds to user queries out of intentions by reading documents, It can enrich the knowledge base of a bot and increase the performance of the long tail. It responds from any text content.

Not need to execute specific training to work with a text knowledge base. Automated learning is multi-language, currently works with Spanish, English and Portuguese.

Can identify when in the text it is not possible to identify the answer, Ability to work with large texts. Has a FAQs functionality for register pairs of frequents questions and answers. answers are brief and accurate.

What is
eva?